Answers to the questions we are asked most often by installers and channel partners.
If your question is not covered here, contact us and we will answer it directly.
We work with installers, resellers and project developers. If you are setting up a new channel relationship, contact us with your business details and we will get you started.
Products are specified against Australian installation practice and grid-connection requirements. Certificates and compliance documentation are available on request — see the Download Centre.
Yes. The gateway and management platform support mainstream PV inverters and battery BMS systems, and can integrate heat pumps and EV chargers on supported models. It is designed to break down data silos rather than create them.
Yes. Commissioning guidance, wiring support and remote troubleshooting are part of what we offer. Many issues can be resolved remotely through the platform before anyone needs to attend site.
Warranty is handled through pinnetX as your local point of contact. We manage the claim with the manufacturer and coordinate replacement — you are not dealing with an overseas office.
Yes — send us the site details, array size, phase configuration and load profile, and we will come back with a recommended configuration.
Our team answers technical and commercial enquiries directly.
